Jarosław Kozak
IT Support
Hi there!
It’s nice to meet you
My name is Jarek and I welcome you with pleasure on my online CV website. Here you can learn more about me and contact with me if you are interested to began a cooperation.
In couple words, I’m certified professional Helpdesk Specialist accustomed to working in multitasking and fast-paced environments. Adept to providing excellent customer support and knowledge on any IT related issue and installing, configuring and maintaining computer hardware and software. Offers well-developed communication skills, extensive problem-solving skills and strong qualifications acquired over extensive experience.
SKILL SUMMARY
Well-developed communication skills
Be able to create great relations with colleagues and clients
Ability to work under huge stress
Possess a high level of procesionalism and stron level of customer services
Ability to deliver quality customer services thorugh phone, chat and face to face
Excellent knowledge of troubleshooting on macOS and Windows envoirements
HelpDesk Support, macOS, iOS, Windows OS, Linux (basic), MS Server 2008/2012, ActiveDirectory, MS Office/O365, Cisco Technologies, Cisco Conference Rooms, Webex Teams/Meetings, VPN Technologies, LAN/WAN Networks, Optima, Enova, SAS Base, SAP Applications, Sophos Safe Guard, BitLocker, FileVault, iPos, POS, Jira, Salesforce, Collaborate
EXPIRIENCE
HelpDesk Specialist
Akamai Technologies
Local technical support for users
Troubleshooting, software installation, management and administration of systems based on Windows, MacOS and Linux
Solving and diagnosing TCP / IP, DNS, VPN, DHCP,
VoIP, SIP, HTTP, HTTPS and SSL problemsTroubleshooting and administration of Cisco and Avaya voice
and video conferencing platformsConfiguration and troubleshooting of Avaya software
and hardware (VoIP)Managing Active Directory user accounts
and server access rightsManagement of IT department hardware stocks
and storage roomsInventory of IT equipment
Preparing equipment for current and new employees
Provision of IT training for new employees
Preparing IT documentation and instructions
IT Specialist
Firma Polański Usługi Komputerowe Sp.J.
Direct technical support of users
Installation and configuration of ERP Optima/Enova systems
Installation and configuration of POS terminals
and fiscal printersConfiguration of servers Windows Server 2008/2012
Configuration of MSSQL/MYSQL databases
Troubleshooting of computers and Windows systems
Installation of network cabling
LAN and VPN configuration
Preparing equipment for new employees
HelpDesk / I Line Support
iMe Polska S.A.
Direct and remote technical support of users
Hardware and software installations and configurations:
SAS, SAP, KOOP, CSOS, Sophos SafeguardWiring installations and LAN network configuration
Selection and purchase of equipment, software
and teleinformatic servicesManaging certificates and encryption/decryption
policies (Sophos Safeguard)Assigning roles and permissions to users in Active Directory
Identification and repair of corporate application faults
Configuration and repair of mail failures
in the Exchange environmentPreparing and restoring data backups
in the Norton Ghost environmentInventory of equipment
Game Tester
TestronicLabs
Game testing and test development
Testing the compliance of implementations with standards
Preparation of reports on test results and cooperation
with analysts and programmers at every stage of productionCreate crash test and performance tests
HelpDesk Specialist
Akamai Technologies
Local technical support for users
Troubleshooting, software installation, management and administration of systems based on Windows, MacOS and Linux
Solving and diagnosing TCP / IP, DNS, VPN, DHCP,
VoIP, SIP, HTTP, HTTPS and SSL problemsTroubleshooting and administration of Cisco and Avaya voice
and video conferencing platformsConfiguration and troubleshooting of Avaya software
and hardware (VoIP)Managing Active Directory user accounts
and server access rightsManagement of IT department hardware stocks
and storage roomsInventory of IT equipment
Preparing equipment for current and new employees
Provision of IT training for new employees
Preparing IT documentation and instructions
IT Specialist
Firma Polański Usługi Komputerowe SP. J.
Direct technical support of users
Installation and configuration of ERP Optima/Enova systems
Installation and configuration of POS terminals
and fiscal printersConfiguration of servers Windows Server 2008/2012
Configuration of MSSQL/MYSQL databases
Troubleshooting of computers and Windows systems
Installation of network cabling
LAN and VPN configuration
Preparing equipment for new employees
HelpDesk / I Line Support
iMe Polska S.A.
Direct and remote technical support of users
Hardware and software installations and configurations:
SAS, SAP, KOOP, CSOS, Sophos SafeguardWiring installations and LAN network configuration
Selection and purchase of equipment, software
and teleinformatic servicesManaging certificates and encryption/decryption
policies (Sophos Safeguard)Assigning roles and permissions to users in Active Directory
Identification and repair of corporate application faults
Configuration and repair of mail failures
in the Exchange environmentPreparing and restoring data backups
in the Norton Ghost environmentInventory of equipment
Game Tester
TestronicLabs
Game testing and test development
Testing the compliance of implementations with standards
Preparation of reports on test results and cooperation
with analysts and programmers at every stage of productionCreate crash test and performance tests
ADDITIONAL INFORMATIONS
EDUCATION
Future
High Studies in Computer Science
2010-2014
Technical High School for Computer Science
LANGUAGES
Polish
Native
English
Intermediate
HOBBIES
IT Technologies
Music
Cars
Books
Games
HTML/CSS
Contact
If you are interested with my person or you want share with me some job opportunity feel free to contact with me using contact form, email or go to LinkedIn profile and send me a message.